Legal
Refund & Returns Policy
Last updated: 28 July 2026. We offer a 14-calendar-day right to cancel in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Your Right to Cancel
As a consumer purchasing goods online from us, you have the right to cancel your order and receive a full refund within 14 calendar days of the day you receive your goods, without giving any reason. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This cooling-off period begins on the day after you (or a third party nominated by you) take physical possession of the goods.
2. How to Cancel
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email or post) before the 14-calendar-day period has expired. You may use the cancellation method that suits you best:
- Email: info@antiexpel.world - please include your full name, telephone number, and a description of the goods ordered.
- Post: Coventry Wellness Ltd, 14 Warwick Row, Coventry, CV1 1EX - sent before the 14-day deadline.
- Telephone: +44 24 7601 0000 - Monday to Friday, 9 am to 5 pm GMT.
We will acknowledge your cancellation request promptly by email or telephone.
3. How the Returns Process Works
Contact us within 14 calendar days of receiving your order using the details above to inform us you wish to return the product.
Return the goods to us without undue delay and in any event within 14 calendar days of the day you notify us of cancellation. You are responsible for the cost of returning the goods unless we agree otherwise.
We will inspect returned goods on receipt. We may make a deduction from the refund for any diminishment in value resulting from unnecessary handling beyond what is needed to establish the nature, characteristics, and functioning of the goods.
We will issue your refund within 14 calendar days of receiving the returned goods (or of receiving evidence that you have sent them, whichever is earlier). Refunds are made using the same payment method as the original transaction where possible.
4. Return Address
Please send all returns to:
Coventry Wellness Ltd - Returns
14 Warwick Row
Coventry, CV1 1EX
United Kingdom
We strongly recommend using a tracked postal service and retaining proof of postage, as we cannot accept responsibility for goods lost in transit.
5. Condition of Returned Goods
- Unopened and sealed items qualify for a full refund of the product price.
- Opened items: where a seal has been broken on a food supplement for health or hygiene reasons, we may reduce the refund to reflect any diminishment in value, in accordance with Regulation 28(3) of the Consumer Contracts Regulations 2013. We will notify you of any such deduction before processing your refund.
- Goods must be returned in their original packaging where possible.
6. Faulty or Damaged Goods
If you receive goods that are faulty or damaged, please contact us within 30 days of receipt. We will arrange for a replacement or full refund at no additional cost to you, including return postage. This does not affect your statutory rights.
7. Goods Excluded from the Right to Cancel
The right to cancel does not apply to goods that have been unsealed after delivery where they cannot be returned for health or hygiene reasons, unless the goods are faulty. We will always make clear if this applies at the time of your cancellation request.
8. Refund of Original Delivery Costs
Where you exercise your right to cancel, we will refund the standard delivery charge included in your order. We will not refund any additional delivery charges you may have chosen (e.g. express delivery) beyond the cost of standard delivery.
9. Contact
For any returns or refund queries, please contact us:
Coventry Wellness Ltd
14 Warwick Row, Coventry, CV1 1EX
Email: info@antiexpel.world
Tel: +44 24 7601 0000 (Mon-Fri, 9 am-5 pm GMT)
If you are dissatisfied with how we have handled your return, you may escalate your complaint to an Alternative Dispute Resolution (ADR) scheme or contact the Citizens Advice consumer helpline on 0808 223 1133.